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The IUP Journal of Management Research

Apr'16
Focus

One fascinating aspect of the current global business environment is its ability to cope with the changing demands and aspirations of the customers and employees, if not the investors, resulting in a series of experiments in the direction of upgrading the business operations aimed at maximizing the efficiency of delivery processes available to firms.

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The Role of Social Pressure as a Moderator of Materialism
The Influence of Affect on Acceptance of Human Resource Information Systems with Special Reference to Public Sector Undertaking
Trust Betrayed – Depraved Doctor or Negligent Hospital?
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The Role of Social Pressure as a Moderator of Materialism

--Saju Eapen Thomas and P R Wilson

The conventional belief is that low self-esteem leads to materialistic tendencies in individuals and research has extensively looked at the association between low self-esteem and materialism. The existing literature is unable to explain the reasons for materialistic behavior prevalent among high self-esteem individuals. This study is formulated with the objective of understanding what causes materialistic tendencies in individuals with high self-esteem and it checks whether socialization factors such as Attitude to Television (ATV), Peer Pressure (PP), Social Comparison (SC) and Attitude to Debt (AD) act as contributors to Social Pressure (SP) to consume, leading to development of materialism. A quantitative survey was used to collect data from working executives in three major cities of South India based on which the social pressure model of materialism is developed by multiple regression techniques. To ascertain the moderating role played by social pressure, a partial correlation exercise is carried out wherein the researchers suppress the social pressure factor and generate correlations between the contributor factors and materialism. The results indicate that socialization factors ATV, PP, SC and AD play a major role in the development of SP, which in turn plays moderator role in the development of materialism. The findings show that alternate pathways of materialism de-linked from low self-esteem exist.

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The Influence of Affect on Acceptance of Human Resource Information Systems with Special Reference to Public Sector Undertaking

--David Jawahar and K Nitin Harindran

Although a substantial amount of research has focused on the significance of Human Resource Information Systems (HRIS) for organization, little research has been done to explore the factors that influence the acceptance of HRIS. Furthermore, while most existing models and theories of acceptance of technology have predominantly focused on the cognitive aspect of decision-making process and individual level reaction to using technology in organizational context, little is known about the influence of affect or emotion on acceptance of HRIS. The study endeavors to find the role of affect or emotion in acceptance of HRIS by exploring the psychological theories of affective experience. The study examines the relationship between affect and cognition, and its role in the acceptance of HRIS. The findings reveal that affect influences the acceptance of HRIS by influencing the cognitive aspects, consequently influencing the behavioral outcome (i.e., formation of behavioral intention).

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Trust Betrayed – Depraved Doctor or Negligent Hospital?

--Madasu Bhaskara Rao and Madasu Mallika Rao

Medical ethics is a system of moral principles that apply values and judgments to the practice of medicine. Medical ethics encompasses its practical application in clinical settings as well as work on its history, philosophy, theology, and sociology. The top ranking Johns Hopkins Hospital agreed for settlement of US$190 mn in July 2014 in a class action suit, the largest ever in the history of hospitals in America, for gross violation of doctor-patient trust in a case of medical malpractice. The hospital failed to protect the patient privacy rights, in evaluating existing employees and ensuring that employee performance meets the standards, norms and metrics. An obstetrician-gynaecologist betrayed the trust of patients by ‘harmful and offensive sexual’ contact and covertly taking pictures of their intimate parts. In this medical malpractice, nobody died because of a doctor’s error. Nobody was injured. The doctor did not fail to diagnose a critical condition, nor did he have an extramarital relationship with patients. There was no evidence that the doctor shared the secretly taken images with anyone. Pelvic examination was not performed on unconscious surgical patients without their knowledge and yet the hospital faced the largest settlement ever as women were devastated due to the feeling of an extreme breach of faith, breach of trust and betrayal. The multidisciplinary nature of this case makes it interesting and serves the learning needs in human resource management, hospital administration, patient right laws, and ethics in governance. This case is an eye opener for corporate hospitals.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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